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Our Customer Care Team is here for you. We want you to have a travel experience that you’ll remember for its many pleasures, not hassles. So, please feel free to contact City Wonders as you plan your trip – before you book – with any questions or concerns you may have about our tours and services. We will provide all the information you need to choose the perfect, most enjoyable tour for you, your friends, or family members. We may already have answered your questions – for example about our refund policy - in our Frequently Asked Questions section. If we haven’t anticipated your questions, please don’t hesitate to call us, and we will respond immediately. You can also complete the form, and we will respond within 48 hours.

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Refunds and Cancellations

  • City Wonders accepts the following credit cards: Mastercard, Visa, American Express.
  • There is no charge or service fee for processing credit-card payments. 
  • Full payment by credit card is required to make a reservation. Payment will be listed as City Wonders on the credit card statement.
  • Canceling a booking with City Wonders can result in cancelation fees being applied by City Wonders, as outlined below. When canceling any booking* you will be notified via email or fax of the successful cancellation and cancellation fees incurred.
  • Cancelations must be communicated via e-mail to bookings.changes@citywonders.com no less than 24 hours* in advance of a tour to receive a credit voucher for the full value of the tour. This voucher will be valid as payment or part-payment for any City Wonders tour/s for a period of 18 months. The only exception is the Colosseum Underground Tour*.
  • No credit will be given for cancelations made within 24 hours of a tour.
  • No credit for a tour is available once the tour has commenced.

*A 50% credit voucher for the value of the Colosseum Underground Tour will be given if canceled at least 7 days before the tour departure date. If this tour is canceled within 7 days of tour departure date no credit voucher will be given.