CITY WONDERS LIMITED PRIVACY AND COOKIES POLICY (last modified on 29/09/2022)
This Privacy and Cookies Policy (the "Policy") refers to the websites, www.citywonders.com and www.darkrome.com, and any City Wonders Limited mobile application through which the user (either “you” or “user”) access our website (the "Website"). The Website is operated by City Wonders Limited ("we", "our" or "City Wonders"), whose principal place of business is at 6-9 Trinity Street, Dublin 2.
This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, and applies to all of your personal data irrespective of the medium or method by which we obtained/received your personal data.
In this Policy, the term "personal data" means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, our possession, and includes personal data as described in Data Protection Legislation (as defined below).
Please read the following carefully. Entering into this Website and providing your consent to our use of your personal data in accordance with the terms of this Policy indicates that the user has reviewed this Policy and has agreed to be bound by it as well as our Terms & Conditions and Data Processing Terms. You will be required to expressly accept and consent to this Policy before we process your personal data. If you do not agree to these terms you must leave the Website immediately. We will keep a record of your consent in this regard. If you no longer consent to our processing of your personal data, you may request that we cease such processing by emailing email@example.com.
WHAT INFORMATION DO WE COLLECT?
We fully respect your right to privacy in relation to your interactions with the Website and endeavour to guarantee to be transparent in our dealings with you as to what information we will collect and how we will use your information. [Also, we only collect and use individual user details where we have legitimate business reasons. Information in relation to personal data collected by Irish entities is available on www.dataprotection.ie, the website of the Irish Data Protection Commissioner (“DPC”).
We will handle your personal data in accordance with Data Protection Legislation. “Data Protection Legislation” means the Data Protection Acts 1988 and 2003 and Directive 95/46/EC, any other applicable law or regulation relating to the processing of personal data and to privacy (including the E-Privacy Directive), as such legislation shall be amended, revised or replaced from time to time, including by operation of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) (and laws implementing or supplementing the GDPR).
We only collect and use individual user details where we have your consent to do so, or it is necessary for the performance of a contract between us and you, or it is necessary for our legitimate interests and where we are legally entitled to do so under Data Protection Legislation. Where you have provided your consent to our collection and use of your personal data, you are entitled to withdraw such consent by notice to us.
HOW DO WE COLLECT INFORMATION FROM YOU?
We collect IP addresses from visitors to our Website (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). This allows us to identify the location of users, to block disruptive use and to establish the number of visits from different countries. We analyse this data for trend and statistics reasons, such as which parts of our Website users are visiting and how long they spend there. [We may personalise the contents based upon the location of users] .
A cookie is a small text file that is placed on your hard disk by a web server which enables a website and/or mobile app to recognise repeat users, facilitate the user's ongoing access to and use of a website and/or the mobile app and allows the website and/or mobile app to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising.
Certain cookies are necessary in order for you to use our Websites. These cookies are either 'in-session', which expire when you leave the Website, or kept for a short duration of up to 1 week. These cookies do not contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you're able to carry out on our sites.
|__sharethis_cookie_test__||platform-api.sharethis.com||This cookie determines whether the browser accepts cookies.||Session||HTTP Cookie|
|Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.||2 years||HTTP Cookie|
|CookieConsent||cookiebot.com||Stores the user's cookie consent state for the current domain||1 year||HTTP Cookie|
|guid||px.steelhousemedia.com||Preserves users states across page requests.||2 years||HTTP Cookie|
|JSESSIONID||nr-data.net||Preserves users states across page requests.||Session||HTTP Cookie|
|li_gc||www.linkedin.com||Stores the user's cookie consent state for the current domain||179 days||HTTP Cookie|
|lpPmCalleeDfs||lptag.liveperson.net||For cross-domain communication logic.||Session||HTML Local Storage|
|LPSecureStorage#lpSS||darkrome.com||Preserves the visitor's session state across page requests.||Persistent||IndexedDB|
|LPSessionID||lo.v.liveperson.net||Preserves the visitor's session state across page requests.||Session||HTTP Cookie|
|LPSID-11300274||lo.v.liveperson.net||Current active (or last) monitoring session. (1st party session cookie)||Session||HTTP Cookie|
|lpUnifiedWindow-storage_expiration-11300274||darkrome.com||Cookie related to Live Person Chat functionality - Timestamp for last storage usage.||Persistent||HTML Local Storage|
|monitoringSDK-storage_expiration-11300274||darkrome.com||Cookie related to Live Person Chat functionality - Timestamp for last storage usage.||Persistent||HTML Local Storage|
|myvisit||darkrome.com||Personalise our website, and implement shopping cart feature||Session||HTTP Cookie|
|Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.||1 day||HTTP Cookie|
|test_cookie||6166509.fls.doubleclick.net||Used to check if the user's browser supports cookies.||1 day||HTTP Cookie|
|tt||px.steelhousemedia.com||Registers the website's speed and performance. This function can be used in context with statistics and load-balancing.||2 years||HTTP Cookie|
|unAuthMessaging-storage_expiration-11300274||darkrome.com||Cookie related to Live Person Chat functionality - Timestamp for last storage usage.||Persistent||HTML Local Storage|
These cookies are usually supplied by our trusted business partners and help us to filter out irrelevant messages or pop-ups and to make sure that we only display information that’s interesting and relevant to you. We also use some non-essential cookies for analytical purposes. The Non-essential cookies are divided into 3 categories: Preferences, Statistics and Marketing.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
|Remembers the user's selected language version of a website||Session||HTTP Cookie|
|lpTabId||lptag.liveperson.net||Used by LivePerson real time messaging platform to identify the active message tab.||Session||HTML Local Storage|
|lpTestCookie# [x2]||lptag.liveperson.net||Used to check if the user's browser supports cookies.||Session||HTTP Cookie|
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
|_clck||www.clarity.ms||Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.||1 year||HTTP Cookie|
|_clsk||www.clarity.ms||Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.||1 day||HTTP Cookie|
|_cltk||www.clarity.ms||Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.||Session||HTML Local Storage|
|_dc_gtm_UA-#||www.google-analytics.com||Used by Google Tag Manager to control the loading of a Google Analytics script tag.||1 day||HTTP Cookie|
|_ga||www.google-analytics.com||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years||HTTP Cookie|
|_gid||www.google-analytics.com||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||1 day||HTTP Cookie|
|This cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website.||1 day||HTTP Cookie|
|This cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website.||1 day||HTTP Cookie|
|AnalyticsSyncHistory||px.ads.linkedin.com||Used in connection with data-synchronization with third-party analysis service.||29 days||HTTP Cookie|
|c.gif||c.clarity.ms||Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.||Session||Pixel Tracker|
|CLID||www.clarity.ms||Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.||1 year||HTTP Cookie|
|collect||www.google-analytics.com||Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.||Session||Pixel Tracker|
|lpLastVisit-#||lo.v.liveperson.net||Used by LivePerson real time messaging platform to store the timestamp of the user's last visit.||Persistent||HTML Local Storage|
|LPVID||lo.v.liveperson.net||Used by LivePerson real time messaging platform to recognize the visitor on returning visits.||1 year||HTTP Cookie|
|LPVisitorID||lo.v.liveperson.net||Used by LivePerson real time messaging platform to recognize the visitor on returning visits.||1 year||HTTP Cookie|
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
|_fbp||connect.facebook.net||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.||3 months||HTTP Cookie|
|_gcl_au||www.googletagmanager.com||Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.||3 months||HTTP Cookie|
|_uetsid||bat.bing.com||Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.||Persistent||HTML Local Storage|
|_uetsid||bat.bing.com||Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.||1 day||HTTP Cookie|
|_uetsid_exp||bat.bing.com||Contains the expiry-date for the cookie with corresponding name.||Persistent||HTML Local Storage|
|_uetvid||bat.bing.com||Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.||Persistent||HTML Local Storage|
|_uetvid||bat.bing.com||Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.||1 year||HTTP Cookie|
|_uetvid_exp||bat.bing.com||Contains the expiry-date for the cookie with corresponding name.||Persistent||HTML Local Storage|
|11300274lpsmt||lpcdn.lpsnmedia.net||Unclassified||Persistent||HTML Local Storage|
|11300274-unAuthSmsJWT||lpcdn.lpsnmedia.net||Unclassified||Persistent||HTML Local Storage|
|ads/ga-audiences||www.google.com||Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.||Session||Pixel Tracker|
|ANONCHK||c.clarity.ms||Registers data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites.||1 day||HTTP Cookie|
|bcookie||px.ads.linkedin.com||Used by the social networking service, LinkedIn, for tracking the use of embedded services.||1 year||HTTP Cookie|
|bscookie||www.linkedin.com||Used by the social networking service, LinkedIn, for tracking the use of embedded services.||1 year||HTTP Cookie|
|events/1/#||bam.nr-data.net||Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.||Session||Pixel Tracker|
|IDE||doubleclick.net||Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.||1 year||HTTP Cookie|
|li_sugr||linkedin.com||Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.||3 months||HTTP Cookie|
|lidc||px.ads.linkedin.com||Used by the social networking service, LinkedIn, for tracking the use of embedded services.||1 day||HTTP Cookie|
|lpStrMap||lpcdn.lpsnmedia.net||Unclassified||Persistent||HTML Local Storage|
|Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.||1 year||HTTP Cookie|
|SM||c.clarity.ms||Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.||Session||HTTP Cookie|
|SRM_B||c.bing.com||Tracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services.||1 year||HTTP Cookie|
|tr||www.facebook.com||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.||Session||Pixel Tracker|
|unAuthSms-storage_expiration-11300274||lpcdn.lpsnmedia.net||Unclassified||Persistent||HTML Local Storage|
|UserMatchHistory||px.ads.linkedin.com||Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.||29 days||HTTP Cookie|
|VISITOR_INFO1_LIVE||youtube.com||Tries to estimate the users' bandwidth on pages with integrated YouTube videos.||179 days||HTTP Cookie|
|YSC||youtube.com||Registers a unique ID to keep statistics of what videos from YouTube the user has seen.||Session||HTTP Cookie|
|ytidb::LAST_RESULT_ENTRY_KEY||youtube.com||Stores the user's video player preferences using embedded YouTube video||Persistent||HTML Local Storage|
|yt-remote-cast-available||youtube.com||Stores the user's video player preferences using embedded YouTube video||Session||HTML Local Storage|
|yt-remote-cast-installed||youtube.com||Stores the user's video player preferences using embedded YouTube video||Session||HTML Local Storage|
|yt-remote-connected-devices||youtube.com||Stores the user's video player preferences using embedded YouTube video||Persistent||HTML Local Storage|
|yt-remote-device-id||youtube.com||Stores the user's video player preferences using embedded YouTube video||Persistent||HTML Local Storage|
|yt-remote-fast-check-period||youtube.com||Stores the user's video player preferences using embedded YouTube video||Session||HTML Local Storage|
|yt-remote-session-app||youtube.com||Stores the user's video player preferences using embedded YouTube video||Session||HTML Local Storage|
|yt-remote-session-name||youtube.com||Stores the user's video player preferences using embedded YouTube video||Session||HTML Local Storage|
You should also be aware that there are cookies which are found in other companies' internet tools which we are using to enhance the Website. You may see ‘social buttons’ during your use of the Website, including but not limited to Twitter, YouTube, and Facebook which enable you to share or bookmark certain web pages. These websites have their own cookies, which are controlled by them.
The ‘Help Menu’ on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
Applications developed in connection with the Website for mobile devices will operate and capture information as set out above and are also subject to this Policy. Applications developed by us but deployed on other platforms such as social media channels may provide feedback to us on activity and usage specific to a user.
Note: If you are aged 18 or under, please get your parent/guardian's permission before you provide any personal information to us. Users without this consent are not allowed to provide us with personal information.
HOW DO WE USE THE INFORMATION WE COLLECT?
We collect different types of information about our users for the following reasons:
With your consent, we may also use your data to provide you with information about goods and services from third parties which may be of interest to you. By providing your consent, you agree to be contacted by such third parties.
The personal data that we collect from you may be transferred to, and stored by City Wonders. It may also be processed by staff of City Wonders. By submitting your personal data, you agree to this transfer, storing or processing of your personal data by City Wonders for the purposes set out in this Policy.
ARE THERE CASES WHERE WE MAY USE YOUR INFORMATION TO CONTACT YOU?
We may contact you:
Where we wish to use your personal information in any other way, we will ensure that we notify you and get your consent first. You will be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed in this Policy.
WHAT RIGHTS DO YOU HAVE?
As a data subject, you have the following rights under the Data Protection Legislation:
These rights are explained in more detail below, but if you have any comments, concerns or complaints about our use of your personal data, please contact us (see ‘How to contact us’ below). We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex or cumbersome, in which case we will respond within three months (we will inform you within the first month if it will take longer than one month for us to respond). Where a response is required from us within a particular time period pursuant to Data Protection Legislation, we will respond within that time period.
Right to access to personal data relating to you
You may ask to see what personal data we hold about you and be provided with:
Requests for your personal data must be made to us (see 'How to contact us' below) specifying what personal data you need access to, and a copy will be retained on your personnel file. To help us find the information easily, please give us as much information as possible about the type of information you would like to see.
If, to comply with your request, we would have to disclose information relating to or identifying another person, we may need to obtain the consent of that person, if possible. If we cannot obtain consent, we may need to withhold that information or edit the data to remove the identity of that person, if possible.
There are certain types of data which we are not obliged to disclose to you, which include personal data which records our intentions in relation to any negotiations with you where disclosure would be likely to prejudice those negotiations.
We are entitled to refuse a data access request from you where (i) such request is manifestly unfounded or excessive, in particular because of its repetitive character (in this case, if we decide to provide you with the personal data requested, we may charge you a reasonable fee to account for administrative costs of doing so), or (ii) we are entitled to do so pursuant to Data Protection Legislation.
Right to update your personal data or correct any mistakes in your personal data
You can require us to correct any mistakes in your personal data which we hold free of charge. If you would like to do this, please:
If we are required to update your personal data, we will inform recipients to whom that personal data have been disclosed (if any), unless this proves impossible or has a disproportionate effort.
It is your responsibility that all of the personal data provided to us is accurate and complete. If any information you have given us changes, please let us know as soon as possible (see ‘How to contact us’ below).
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please email, call or write to us (see ‘How can you contact us’ below). You can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. It may take up to 5 days for this to take place.
We will provide you with information on action taken on a request to stop direct marketing - this may be in the form of a response email confirming that you have ‘unsubscribed’
Right to restrict or prevent processing of personal data
In accordance with Data Processing Legislation, you may request that we stop processing your personal data temporarily if:
If you exercise your right to restrict us from processing your personal data, we will continue to process the data if:
Right to data portability
In accordance with Data Protection Legislation, you may ask for an electronic copy of your personal data that you have provided to us and which we hold electronically, or for us to provide this directly to another party. This right only applies to personal data that you have provided to us – it does not extend to data generated by us.
The right to data portability also only applies where:
Right to erasure
In accordance with Data Protection Legislation, you can ask us to erase your personal data where:
We may continue to process your personal data in certain circumstances in accordance with Data Protection Legislation.
Where you have requested the erasure of your personal data, we will inform recipients to whom that personal data have been disclosed, unless this proves impossible or involves disproportionate effort. We will also inform you about those recipients if you request it.
Right to complain to the DPC
If you do not think that we have processed your personal data in accordance with this Policy, please contact us in the first instance. If you are not satisfied, you can complain to the DPC or exercise any of your other rights pursuant to Data Protection Legislation. Information about how to do this is available on the DPC website at https://www.dataprotection.ie
If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on the Website or otherwise engage in any disruptive behaviour on any City Wonders service, we may remove such content.
Where we reasonably believe that you are or may be in breach of any applicable laws, for example on hate speech, we may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. We would only do so in circumstances where such disclosure is permitted under applicable laws, including Data Protection Legislation.
DO WE PROTECT YOUR PERSONAL INFORMATION?
We do our utmost to protect user privacy through the appropriate use of security technology. We restrict access to personal data to employees, contractors and agents who need to know such personal data in order to operate, develop or improve the services that we provide. We ensure that we have appropriate physical and technological security measures to protect your information; and we ensure that when we outsource any processes that the service provider has appropriate security measures in place. However, the Website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
We will implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks that are presented by the processing of your personal data. In particular, we will consider the risks presented by accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our Website and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from (i) the transfer of data over communications networks and facilities, including the internet, or (ii) any delay or delivery failure on the part of any other service provider not contracted by us, and you acknowledge that the Website may be subject to limitations, delays and other problems inherent in the use of such communications facilities. You will appreciate that we cannot guarantee the absolute prevention of cyber-attacks such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorized disclosure, loss or destruction of your personal data arising from such risks.
We will notify serious data breaches to the DPC without undue delay, and where feasible, not later than 72 hours after having become aware of same. If notification is not made after 72 hours, we will record a reasoned justification for the delay; however, it is not necessary to notify the DPC where the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. A personal data breach in this context means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.
We will keep a record of any data breaches, including their effects and the remedial action taken, and will notify you of any data breach affecting your personal data (which poses a high risk to you) when we are required to do so under Data Protection Legislation. We will not be required to notify you of a data breach where:
WHO WE SHARE DATA WITH
We may disclose your personal information to any company or other corporate entity under the control and direction of City Wonders.
As stated above, with your consent, we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these. We reserve the right to access and disclose personal data in compliance with Data Protection Legislation.
We may also use service providers to help us run the Website or services available on the Website. Any third parties who access your data in the course of providing services on our behalf are subject to strict contractual restrictions to ensure that your data is protected, in compliance with Data Protection Legislation.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you consent to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. The safeguards in place with regard to the transfer of your personal data outside of the EEA are the entry by us into appropriate contracts with all transferees of such personal data.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
RETENTION OF PERSONAL DATA
Any information that you provide to us will be kept and stored for such period of time as we deem necessary taking into account the purpose for which it was collected in the first instance, and our obligations under Data Protection Legislation.
In general, your personal data will be retained by us for only as long as is necessary for the processing set out in this Policy.
We may collect financial information such as credit card information when a payment is made via the Website. We do not share this information with anyone outside of City Wonders, other than other companies and individuals we employ to perform functions on our behalf such as sending mail and processing payments and this information will not be kept for longer than necessary for providing the services. Any such third party service providers will be subject to contractual provisions which safeguard the security of your personal data. Any such company or individual will have access to personal data needed to perform these functions but may not use such personal data for any other purpose.
If you choose not to progress with the order or your payment method fails, we may still hold the details placed with that order.
CHANGES TO THE POLICY
This Policy may be updated from time to time, so you may wish to check it each time you submit personal information to the Website. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use this Website to submit personal information. If material changes are made to the Policy, we will notify you by placing a prominent notice on the Website. We will not process your personal data in a manner not contemplated by this Policy without your consent.
LEGAL INFORMATION AND HOW TO CONTACT US
The data controller (as defined in Data Protection Legislation) for the Website and services provided through the Website is City Wonders Limited, located at 6-9 Trinity Street, Dublin 2. If you need to contact us with regard to any of your rights as set out in this Policy, all such requests should be made in writing to City Wonders Limited, Trinity Street, Dublin 2, or by email to firstname.lastname@example.org