Customer Care

Refunds and Cancellations

  • City Wonders accepts the following credit cards: Mastercard, Visa, American Express.
  • There is no charge or service fee for processing credit-card payments. 
  • Full payment by credit card is required to make a reservation. Payment will be listed as City Wonders on the credit card statement.
  • Canceling a booking with City Wonders can result in cancelation fees being applied by City Wonders, as outlined below. When canceling any booking you will be notified via email or fax of the successful cancellation and cancellation fees incurred.
  • Cancelations must be communicated via e-mail to no less than 24 hours in advance of a tour to receive a credit voucher for the full value of the tour. This voucher will be valid as payment or part-payment for any City Wonders tour/s for a period of 18 months. This doesn't apply to non-refundable tours or those with a different cancelation policy - check the "Important Notes" section of individual tour pages to find this information.
  • No credit will be given for cancelations made within 24 hours of a tour.
  • No credit for a tour is available once the tour has commenced.