Customer Care

Refunds and Cancellations

  • City Wonders accepts the following credit cards: Mastercard, Visa, American Express.
  • There is no charge or service fee for processing credit-card payments. 
  • Full payment by credit card is required to make a reservation. Payment will be listed as City Wonders on the credit card statement.
  • Canceling a booking with City Wonders can result in cancelation fees being applied by City Wonders, as outlined below. When canceling any booking you will be notified via email or fax of the successful cancellation and cancellation fees incurred.
  • Cancelations must be communicated via e-mail to no less than 24 hours in advance of a tour to receive a full refund. This doesn't apply to non-refundable tours or those with a different cancelation policy - check the "Important Notes" section of individual tour pages to find this information.
  • No refund will be given for cancelations made within 24 hours of a tour.
  • No refund for a tour is available once the tour has commenced.